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Shopping policyBased on availability, orders are filled within 24 to 48 hours, Monday to Friday, excluding civic holidays. Items marked “Out of stock” are not in stock at the time of purchase. As a general rule, these items will be shipped to you within 30 to 60 days. In these cases, we will send you an email to advise you that the order is on hold until the item becomes available.
We ship our items in sturdy boxes to ensure they are fully protected.
Shipping timeframes begin when the order is handed over to the carrier. We shall not be held liable for unforeseeable events beyond our control, such as inclement weather, strikes or customs delays. 2- Shipping methods and fees
Orders are shipped using Canada Post’s Xpresspost service and are delivered within 48 hours, excluding weekends and civic holidays.
Shipping fees are based on the destination and the parcel’s weight and size. All parcels are insured and require a signature upon delivery.
As a guideline only, the following table shows estimated shipping charges for one of our heaviest items, a stainless steel men’s wristwatch with a metal case. The charges are based on the Xpresspost parcel rates to three provinces at the time of this writing and are subject to change.
We offer free shipping for purchases over $95, after any discount has been applied and before taxes.
Expedited shipping is also available for last minute orders, with applicable surcharges.
We do not deliver to post office boxes.
Orders may be picked up free of charge seven days a week at our boutique in the Galeries de Hull shopping centre (320 St-Joseph Boulevard, Gatineau). Business hours are available here: http://efemer.com/en/contact/contact.php. We will call or email you when your order is ready for pickup.
We ship through Xpresspost-U.S. or Xpresspost International where services are offered as shown in following country list. Shipping and customs brokerage fees are the customer’s responsibility, as well as any additional customs charges and sales taxes levied by the country of destination.
Xpresspost-International Delivery Standards Grid from CanadaPosts
3 - Parcel trackingShortly after your order has shipped, we will send you an email confirmation providing the Xpresspost tracking number. You will be able to track your parcel in real time on www.canadapost.ca. 4 - Sales taxes and customs charges
All applicable provincial and federal sales taxes will be levied on orders shipped within Canada, with Quebec as the province of origin.
Canadian taxes are not levied on orders shipped to the United States of America and other countries. However, the country of destination may levy customs charges and other taxes.
Such taxes and charges are your responsibility. Please contact your nearest customs office to obtain more information about customs policies and requirements.
Éfémer bijoux Inc., the Éfémer bijoux boutique and efemer.com shall not be held responsible for any taxes or customs charges levied by the country of destination. 5 - Unclaimed parcelsWe will contact you if your parcel goes unclaimed or if delivery is not accepted and the parcel is returned to us by the shipping company. In such cases, you will be responsible for all return shipping fees. Our free shipping offer, if applicable at the time of sale, will be revoked and you will be responsible for all shipping fees. 6 - Inaccurate orders
If Éfémer bijoux Inc. has filled an order inaccurately, please send us an email notification immediately upon receiving the item. Return the item as soon as possible in its original packaging, with a copy of the invoice and the return authorization number we will provide. In such cases, Éfémer bijoux Inc. will cover shipping fees for the return of the item. We will send you the correct item at our expense. 7 - Exchanges and refundsÉfémer bijoux Inc. endeavours to provide a trouble-free and fully satisfactory shopping experience. If an item does not meet your expectations, please return it and we will provide a replacement item or a refund upon request.
Any returned item must be in the same condition as it was when you received it. It must be fit for sale, free of any scratches and show no sign of having been used or worn. (Please note, for instance, that a 925 silver ring may show some scratches after being worn.)
All items must be in the original packaging, with any tags still attached.
Éfémer bijoux Inc. reserves the right to deny a refund if it deems an item not fit for sale. If an item is damaged, we may invoice you for any repair or refurbishing work required to restock it.
Refunds will not be processed at the boutique, since it only acts as a return depot. However, the boutique staff will provide a receipt to confirm that an item has been returned. A refund will be processed within 48 hours, excluding civic holidays. We will advise you of the refund by email. Please note that it may take two or three days for the transaction to be posted to your account.
Items returned for refund must be accompanied by a copy of the invoice and a return authorization number. We strongly recommend that you write the return authorization number on your parcel.
Once an item has been returned in good condition, we will either exchange it or provide a full refund, including all Canadian sales taxes.
Please note that it may take up to three weeks for us to receive and inspect a returned item, depending on the shipping service you use.
Additional shipping and handling fees will apply for the item provided in exchange. Our free shipping offer on orders over $95 does not apply to exchanges.
8 - Changing or cancelling your order
If you wish to change an order shortly after placing it, please send an email to our customer service at purchase@efemer.com and specify your order number and the changes you would like to make. Please note that orders may be processed as soon as they are received, in which cases it may not be possible to make changes.
To cancel an order, please send an email to our customer service at purchase@efemer.com and specify your order number. Please note that orders may be processed as soon as they are received. It may be impossible to cancel orders that have already been shipped out. 9 - Warranty and after-sales service
All brands carried by Éfémer bijoux Inc. offer a warranty covering manufacturing defects. These warranties do not cover normal wear and tear or damage caused through misuse.
As a general rule, the warranty period starts on the invoice date and is valid as follows:
Watches are only truly waterproof at pressures exceeding 10 atmospheres. You can therefore wear your watch while diving. However, you must remove the watch before taking a shower or bath, because the temperature fluctuation could damage the seal.
We will provide a fast and high quality repair for any defective item under warranty. Items that cannot be repaired will be replaced. Shipping fees for after-sales service are your responsibility. Éfémer bijoux Inc. will repair the item and will return it to you free of charge anywhere in Canada through regular mail with a tracking number and a required signature upon delivery.
The return shipping fees will be your responsibility if you wish to obtain a faster shipping service within Canada or if the item is to be shipped to the United States of America or another country.
In any case, you must provide a copy of the invoice, which can be accessed online through your customer account. The invoice is your warranty card, since it provides the date of purchase.
For more information on our warranties and related services, please email us at services@efemer.com.
We also provide a repair service for items no longer under warranty. All fees, including the following, will be your responsibility:
Before sending in a damaged item, we urge you to write us an email at services@efemer.com and to provide detailed information and/or pictures of the damage. We will assess the problem and advise you if the item can be repaired.
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